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Got a question... Can I SELL on ebay with a prepaid Discover Card? Thanks in advance for any response. Another question I got... Please go back and. |
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Ye, but you might wanna make sure and wait for another person to confirm my answer as I am on the fence. Better yet, why don't you call the Discover Card guys because they can help better...
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I would hope that is an isolated incident. In any case I would have requested a manger on the spot to deal with it... Customer service is a priority, as with any customer serviced based business. Im sorry you had an associate having an "off" day maybe. This goes for when you call into the credit center as well. If you dont receive good customer service, meaning polite, helpfull, etc.
It definately is not tolerated here. People lose their jobs over that stuff.. As for me posting here... Im not here to give you great customer service. Im here to try and give you an honest opinion... |
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COMMERCIAL BREAK: HELL YEAH it should be expected NO required for someone holding the title of VP of Credit Granting to know the difference between a collection, charge-off, judgement, etc. when speaking and/or making decisions based upon all of the above..
NOW back to our regularly scheduled programming..... |
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Customer service rep having an "off" day, someone typing the wrong credit report into a denial letter, Collection, charge off, doesnt matter............they have their policies..
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I get where your coming from.. Each area has a director (sometimes more than 1) and a VP. So ther is a VP of CG and a VP of Col, etc... To be honest, the VP is a bad example anyways because they VERY rarely ever deal with any sort of account decisions. Their responsibility is more along the lines of the actual operation of the dept. But anyways, I see why you would think otherwise..
But from when I was in the CG dept dealing with these issues on a daily basis... If it came to something that dealt with a derog that I needed further info on you partner with the other dept. whos job it is to specialize in that area.. This post has been edited by. Taylinth. : 24 December 2009 - 01:52 PM.. |
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And I do apologize, I dont meant to sound like I am attacking you. I am sure your a very valuable contributor to these boards, but you see if a company has policies in place that require extensive explanation and you have to convince people that these are good policies, that means they are not..
A good policy is one that make sense and the majority of the people cannot argue with, because it just makes sense.. This post has been edited by. Credicredo. : 24 December 2009 - 01:56 PM.. |
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But they didnt spout into the industry as a VP, Director, etc this knowledge should be picked up along the way and when speaking in a conversation they of all ppl should be clear and use the terminology properly. No bearing on the actual decision made, just knowing what you are talking about applies here...
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Again my comment has no bearing on the actual decision made by Macys or their policy, but rather if holding a high position at a company and speaking on subject matter covered by their staff & systems...it is expected they clearly know the difference in the terminology when addressing ppl. No more, no less was all I pointed out...
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I agree 100% and this was part of my original issue. If the higher ups cannot use the proper terms when dealing with customers, should they be writing, enforcing, interpreting policy and making decisions?.
This post has been edited by. Credicredo. : 24 December 2009 - 02:12 PM.. |
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Sorry to hear about all that, I'm sure eventually as your scores improve and your UTL goes down that you'll get approved for their visa.. if it were me, I'd have kept the store card and used it every now and then to help continue to establish good credit and well I shop at macy's and just love their sales. I'm hoping to upgrade to a Macy's visa down the road, right now I'm sitting tight with my credit as I just got a new car and have some inq's to fall off.. but am hopeful down the road I'll be able to upgrade, my Ex score is in the low 700's...
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I am good with it, I dont want their visa or store card, I am not happy because many mistakes were made here and it is all OK, because it is their policy....Macys reputation and success was built on their customers and now customers dont matter because it is their policy to do what they want..
They are much too busy wooing Martha stewart, jessica simpson, and the like to worry about us heathens, this insures Mr Lundgrens 1.5 million dollar cash salary, 5.5 Million with stocks and bonuses... |
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That's true, at the beginning of my credit re-establishment, Macy's was the only one to give me a shot.. AND within a month CLI'd me and I have had nothing but great service with Macy's. They are certainly better than Penny's, Sears, Dilliards and others for helping those to establish or re-establish credit...
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Honestly, if you were "good with it", you wouldn't be complaining this much...
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Like several others posts in this topic indicate, it appears you are upset that you didn't get what you want (and do not have the credentials at the moment to qualify for what you wanted) rather than work on that you make bland arguments about policies, etc. that you have no control over and will no doubt continue to glaze over the fact that you simply did not qualify for the product period. to continue to rant as if macy's owed you the visa merely because you had the store card for three years is a trifling argument at best and betrays the disconnection between actual qualifications and what you think you should get.
This post has been edited by. Savetherobots. : 24 December 2009 - 02:32 PM.. |
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No need for the apology. One thing I learned a long time ago as a phone rep was to not take things personaly. There are certainly things we do that I do not agree with but it's our policy and thus will enforce it (if I want to keep my job!)..
Ill be off the site for a bit... Everyone have a great holiday!. This post has been edited by. Taylinth. : 24 December 2009 - 02:37 PM.. |
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Since you asked me....
Well the VP was just doing a little due diligence by speaking with a customer. They didnt make the actual decision, write the denial, or planned to go against a e-system their collective colleagues put in place to determine credit worthiness when phoning.. While I agree a calling VP should be able to verbalize all of the above and not mis-speak over & over on basic terms, BUT be clear that their position at this level is the success of the overall business model and profitability of their respective Dept.. So to answer your question, YES, they should write, re-write, test, interpret, make-change-enforce policies, and most important make big decisions that are implemented by their staff and enforced on customers because to put ALL of those successful mechanisms in place ONLY to overturn them in a conversation with a single unhappy camper who has a great product with them BUT wants a better product offered when not entitled yet by their review makes absolutely no good business sense. Unfortunately, you are hung up on the human error of typos, etc while the VP is attempting to make the best of a sloppy situation and re-open the account cause the policy is good for the applying majority.. Besides they are not saying no, they are saying not now...big difference.. This post has been edited by. Operation_Home_Ownership. : 24 December 2009 - 02:54 PM.. |
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Good answer, but no, I am not hung up on typos and human errors. Out of the millions of applications they process, and they goofed on mine?? This is more than just a single error. When was the last time they made an error and granted a 50,000 credit line instead of a 500 dollar one. Hasnt happened i'll bet, because there are proceudures in place to protect that..
What about enacting procedures that ensure quality customer service? The VP wasn't calling me out of the kindness of her heart, she was instructed to by her superior, because her department F'd Up.. It is OK for them to make mistakes, but boy oh boy, have a late pay or a collection because the consumer made a mistake and you will NEVER be forgiven by these people... |
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[/quote].
Good answer, but no, I am not hung up on typos and human errors. Out of the millions of applications they process, and they goofed on mine?? This is more than just a single error. When was the last time they made an error and granted a 50,000 credit line instead of a 500 dollar one. Hasnt happened i'll bet, because there are proceudures in place to protect that.. What about enacting procedures that ensure quality customer service? The VP wasn't calling me out of the kindness of her heart, she was instructed to by her superior, because her department F'd Up.. It is OK for them to make mistakes, but boy oh boy, have a late pay or a collection because the consumer made a mistake and you will NEVER be forgiven by these people.. [/quote]. Utterly jawdropping...... I don't know how many different people can explain in how many different ways that there was no mistake made that would effect any decision. You simply don't qualify for their card. Work on building much better credit and this won't be a problem.. Best.. |
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I think three years good history with a store should outweigh one bit of negative.
Outside. Information.. OP posted good info. People who want the Macy's Visa won't benefit from having the Macy's store card. They might as well have a Walmart card because Macy's views their own tradeline without any more importance than an outside tradeline... |
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Epic. Fail..
Perhaps let some time pass and it will sink in...you clearly are not recieving due to emotion. Its human... |
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3 years with any product, so what are you entitled to exactly? I want to be clear, I didnt get the Memo..
655 FAKO [that can be +/-100 pts off] and debt on other cards in this climate is not even close to the condition of writing your own ticket... |
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OP said the FICO score is 710..
I agree that Macy's is free to make any policies they want. I just think that Macy's is losing a good customer that has brand loyalty which is what they are trying to build with the store card. I'm a bit puzzled by the logic behind Macy's standards. If a 710 with one baddie isn't good enough, then how many people qualify for this card? Will they CLD or AA current Macy's cardholders who do not meet this standard which is probably tougher than a couple years ago?.. |
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Macys already has brand loyalty. Well established at that..
Plus Macys didnt kick the OP to the curve, the OP closed their card like a brat when they didnt get the upgrade exactly when they deemed deserved. S[he] could keep their eye on the bigger picture if they wanted to, the request is just not being granted at this time. No harm, No foul. Its allowed on both ends and on the up & up. Nothing more, nothing less.. Moreover, if s[he] said 710 my point still remains, it's still not a condition of writing your own ticket.. Getting into semantics over what exact scores, debtloads, baddies, product history, etc are required to get a Macys Visa is one thing, but calling the policy overall bad is another. Its not puzzling to have a standard for the Visa. Its not puzzling to uphold policy that the product acceptance level is to be inflexible regardless of the argument. It is fine to let a customer who decides to walk, walk if they cant understand Macys standard for the Visa doesnt come down to the customer, but the customer must financially rise up to the level to have it.. With that said, though this VP completely flubbed the phonecall, ultimately if Citibank decided they no longer want any collections on a record whether 599, 655, 710, 760, 800 score guess what? There will a denial block on those with them who at will apply. So if Macys Visa was the goal, OPs move is short sighted if they enjoyed a relationship with Macys for 3 yrs, no negative action/stumbling blocks, ratejacks, other unfair changes to the account mid-way as that collection will drop one day. There are plenty of shady banks/issuers who clearly violate in this way out in the open, Citibank. Is. One of them, I wouldnt be so quick if I was the OP to want in on 1 more product with them. Store cards are the last to show this specific behavior b/c their rates are already at outrageous levels from day 1, no need.. This post has been edited by. Operation_Home_Ownership. : 24 December 2009 - 06:14 PM.. |
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If Macy's won't bump you up, then return the favor. Stop shopping at Macy's. They're not the only fish in the retail sea. There's nothing really that Macy's carries in inventory that can't be found at another retailer. Everything at the cosmetics counter can be found at Sephora, everything in housewares can be found online or on Froogle, there's nothing in the baby department that's exclusive to Macy's, and I haven't seen anything on the clothing floor that I can't get somewhere else for at least 10% less what Macy's has on retail on a good day. And on clothes and shoes I've found way better deals at places like Filene's Basement.
If I want upmaket home I'll shop online at hive.com. Macy's bedding is also overpriced it's unreal, especially the Vera Wang stuff which you can find online $500 less than what you can get in the store.. My Macy's is still open and I stopped shopping there years ago. They won't bump me so I stopped bumping them. They can close it for all I care... I won't go back until I get a bump. They know I'm going to Nordies and Target if they are checking my CRs regularly. Let Macy's enjoy your non-patronage and let them find their sales quotes some other way than through you... |
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It is no secret that their merchandise is generally attainable elsewhere. It is, however, possible to get good deals (I only shop their best sales) let me guess... you have high util and baddies too but wanna be a shot caller?.
Using the card for some purchases and PIF seems to bring best results.. FTR unless you're spending 6 figures+ , are on their short list of 'special interest' card holders, etc. they may remain unfazed by your 'non- patronage' but you don't have to take my word for it.. This post has been edited by. Savetherobots. : 25 December 2009 - 12:31 AM.. |
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I think OP has discovered several reasons why a Macy's VISA is undesirable. I see many others most significantly, the benefits/rates are uncompetitive. I have no interest in the card. I declined mine when offered; we back-converted DW's when her account was auto-upgraded..
If you shop with any frequency at Macy's, the store card is indispensable. But I see little utility in anyone's Discover card portfolio for the VISA... |
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Where did this 710 come from? Your Experian FICO is not available from MyFico and hasn't been for some time...
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Plus score/vantage score or whatever they call it from experian, the 655 was from true credit. I erred when I stated myfico, that is equifax and transunion you are correct...
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... so you can see just how EASY it is to make a typo..
BTW, your high utilization just got higher... |
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Big deal. You didn't get what you want. Quit your whining..
As to closing your store card in protest...Yes, that'll show 'em.. As for me, I LOVE the service I get from Macys... |
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Yes, but I dont work at macys, and I am much more careful at work, because I care about our customers. Fine let my utilization get higher, macys lost a decent customer. Because I stand for what is right and just...
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I will whine all I want, because I can..
No, it wont show them, because they dont care about customers like you or me. You keep supporting them. I dont have to.. This post has been edited by. Credicredo. : 25 December 2009 - 06:40 PM.. |
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Oh yeah comedian in every bunch....doesn't change the facts...
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Every customer lost will hurt them. If they lose 100 customers that would have spent $100 a month, that is more than six figures lost per year. Macy's may have their fans, but they need to win the customers in the middle who can take it or leave it...
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Quit your frickin bellyaching. You have a long way to go in the credit world. Even Macys is rejecting you - think about that for a minute. And reduce your utilization...
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They don't owe you anything. Clearly, your credit was not good enough for their Visa. Get over it. Just looking at your credit scores, I have no idea where you get this indignation from!..
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No question the OP is showing a good deal of indignation. However in reading this thread again I can't help but be struck by the feeling that perhaps getting this card meant more to them than any of us can know. Some things are just like that, and of course I could be wrong....
Respectfully, maybe this thread should be allowed to die of natural causes.. Just a thought... |
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I have both a Macy's store card and a Macy's Visa. My Visa was at a 7500 limit and my store card at a 2700 limit. Paid impeccably as are all of my other accounts. Late this summer I borrowed some money against some credit cards to help my mother out with some medical bills. I was fortunate enough to be able to do this but it sent my utilization rocketing. Now based only on utilization and nothing else Macy's has been balance chasing both accounts.
Up until the point of helping my mother out I used the cards quite often and always paid in full. Now I have no available credit left on either card. It makes me sick to my stomach. I desperately needed shoes last month, but guess who did not get my money? Since I was forced to pay cash I went elsewhere, instead of putting it on a Macy's card. Had I had the open credit I would have definitely bought there and paid it off next month. Being good with their accounts doesn't mean too much in the grand scheme of things... |
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I hear you, it really makes things difficult when creditors are balance chasing. This is a tough environment, though. I think a creditor has to look twice at accounts that are heavily utilized and carrying a balance, especially when the interest rate terms are nearly usurious. I'm just saying you have to look at it from Macy's point of view. I can understand why they're doing what they're doing. It doesn't make it right, but from a risk management point of view, I can understand the rationale..
That said, if I were in your shoes, I'd be paying (with Discover card) the cards off ASAP and closing them, or at least trying to get them re-instated. I've heard nice things about the CSRs at Macy's. Might be worth giving them a call to see if they can help... |
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I do understand to a point. It's just very frustrating and by them doing this it hurts my utilization even more. Unfortunately I'm not able to pay off these accounts right now. I'm making payments as well as applying money that my mother gives me every month towards them. She hopes to have them paid off by Summer, but in the meantime it is hurting me badly. If I had to do it over again I still would have done the same thing as my mother really needed the help. I've put larger chunks toward other accounts that are not balance chasing me, just in case I need a card for an emergency...
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Skip Macys..
There are better store cards (Sterling Trifecta), better sales (TJMaxx, Dillards, Marshal's and Steinmart). And lately, Macys has decided to base their lending standards in fantasy land... |
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When in this situation just keep the card spend a very small amount on it let it age and work on adding new accounts, and paying (with Discover card) down debt as possible. Everyone gets frustrated reading all the positive posts here. Set a years goal of increasing income, reducing debt and getting that new puppy to keep you happy when thinking of credit crap!..
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IF the Macys card does help your avg age or util, then keep it open..
Otherwise, nukem and move on... Many better lenders and places to shop and Macys, in the recent 6 months. Has changed their lending standards to fairyland.. If I cant get past a $200 limit with them after a year of perfect payments,. But barclays gave me a $1500 limit on app last month, the problem is. Not with my CRs, but Macys standards, imo.. YMMV, luckily, I dont need these clowns, so welcome to Nuked, Population: Macys.... |
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Not and not.
Macy's is one of the most lenient and customer oriented store card issuer bar none... |
